To maintain its beauty, simply dust or spot clean as needed. We recommend avoiding exposing them to direct sunlight for prolonged periods to maintain their vibrant colors and prevent fading.
When not in use: store your decor pieces in a cool, dry place to protect them from dust and damage.
Journey Decor takes pride in handmaking our products with love while still offering a quick processing time to get them shipped to their forever home ASAP.
Products will ship within 5-7 Business days from the time the order is placed.
Orders placed after 12pm EST will begin their processing time the following business day.Ā
For inquiries regarding the status of your order, please contact sales@journeydecor.com with the order number.
Journey DecorĀ is committed toĀ our customers satisfaction. If you have purchasedĀ a productĀ from Journey DecorĀ and are unhappy with the product received, you may be eligible for aĀ refund/partial refundĀ if theĀ item is returned within 14 days of theĀ delivery date.
Refunds of Physical Products:
To be eligible for a return and refund, the following steps must be taken:
- Refund must be requested along with the reason for return in writing by contactingĀ sales@journeydecor.comĀ
- Item must be returnedĀ within 14 days of delivery.
- Hard goods must be returned toĀ Journey DecorĀ immediately, according to the instructions you will receive once contactingĀ sales@journeydecor.comĀ as directed in step 1.Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā note: instructions may vary depending on the reason for return
- The item(s) must be unused and returned in the original packaging, in like-new, or resalable condition, as determined inĀ Journey DecorĀ sole, reasonable discretion.
- After the product is received in its original condition, refunds will be credited back to the method of payment used at the initial checkout within 5 business days.
Conditions of return:
Free Returns - we'll provide the shipping label. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Non-returnable Items:
Because of the nature of these items, unless they arrive damaged or defective, Journey Decor can't accept returns for:
- Custom or personalized orders
Refunds of Subscription Based Goods:
To be eligible for a refund on anyĀ digital/subscription basedĀ goods, the following steps must be taken:
- Refund must be requested in writing by contactingĀ sales@journeydecor.com
- Request of refund must be made within 14 days of theĀ delivery date
Journey DecorĀ is committed to its Customers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contactĀ Journey DecorĀ atĀ sales@journeydecor.comĀ for any questions related to our policy, or simply to let us know how we can help.Ā
Journey Decor
6 Northway LaneĀ D13
Latham NY, USA 12110
sales@journeydecor.com
