Return Policy
Journey Decor is committed to our customers satisfaction. If you have purchased a product from Journey Decor and are unhappy with the product received, you may be eligible for a refund/partial refund if the item is returned within 30 days of the original purchase date.
Refunds of Physical Products:
To be eligible for a return and refund, the following steps must be taken:
- Refund must be requested in writing by contacting sales@journeydecor.com
- Item must be returned within 30 days of the original purchase date.
- Hard goods must be returned to Journey Decor immediately, according to the instructions you will receive once contacting sales@journeydecor.com as directed in step 1.
- The item(s) must be unused and returned in the original packaging, in like-new, or re-sellable condition, as determined in Journey Decor sole, reasonable discretion.
- After the product is received in its original condition, refunds will be credited back to the method of payment used at the initial checkout within 5 business days.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Non-returnable Items:
Because of the nature of these items, unless they arrive damaged or defective, Journey Decor can't accept returns for:
- Custom or personalized orders
Refunds of Subscription Based Goods:
To be eligible for a refund on any digital/subscription based goods, the following steps must be taken:
- Refund must be requested in writing by contacting sales@journeydecor.com
- Request of refund must be made within 30 days of the original purchase date
Journey Decor is committed to its Customers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact Journey Decor at sales@journeydecor.com for any questions related to our policy, or simply to let us know how we can help.
Journey Decor
174 upper Newtown Rd, Mechanicville
NY, USA 12118
sales@journeydecor.com